Privacy policy

 1. Introduction

Welcome to Hicup Innovations Pvt Ltd's e-commerce app (the "HicupEcom"). We at Hicup Innovations value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you use our App.

 2. Information We Collect

We may collect the following types of information:

- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, billing and shipping addresses, and payment information.

- Usage Data: Information about how you use the App, such as the products you browse and purchase, the features you use, the actions you take, and the time and frequency of your activities.

- Device Information: Information about the device you use to access the App, such as the device type, operating system, unique device identifiers, and mobile network information.

- Location Data: Information about your location if you have enabled location services on your device (optional).

 3. How We Use Your Information

We use the information we collect for the following purposes:

- To provide, maintain, and improve the App and our services.

- To process your orders, fulfill your requests, and send you related information, including purchase confirmations, invoices, and shipping updates.

- To personalize your experience within the App by recommending products and features that may interest you.

- To communicate with you, including sending you updates, security alerts, promotional offers, and support messages.

- To analyze usage and trends to improve the App, our services, and targeted advertising.

- To comply with legal obligations and protect our rights.

 4. Sharing Your Information

We may share your information in the following circumstances:

- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, order fulfillment, and customer service. These service providers are obligated to protect your information and use it only for the purposes we specify.

- With Razorpay: When you make a payment through the App, your payment information will be shared with Razorpay, our payment gateway provider, to process your payment. Razorpay’s use of your information is governed by their privacy policy.

- With Legal Authorities: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect our rights and property.

- With Your Consent: We may share your information with your consent or at your direction.

 5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

 6. Your Choices

You have the following choices regarding your information:

- Access and Update: You can access and update your personal information by contacting us at hicupinnovations@gmail.com.

- Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account, order status, or important updates about our services.

 7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

 8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the App or through other communication methods. Your continued use of the App after such changes indicates your acceptance of the updated policy.

 9. Cancellation Policy

- Orders can be cancelled within 24 hours of placement. To cancel an order, please contact our customer support team at hicupinnovations@gmail.com with your order details.

- Once an order has been processed and shipped, it cannot be cancelled.

 10. Refund Policy

- Refunds and cancellations are handled directly by the owner of the application. Please contact them at hicupinnovations@gmail.com for assistance regarding refunds. Hicup is not responsible for processing refunds.

- Refunds will be processed and credited to the customer's bank account within 5-7 working days after approval.

 11. Exchanges

- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

 12. Damaged or Defective Items

- In case you receive a damaged or defective item, please contact the owner immediately using the contact information provided. They will provide instructions for return and replacement.

 13. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon expiry of the applicable retention period, we will securely delete or anonymize your personal information in a manner designed to ensure that it cannot be reconstructed or read.

 14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hicupinnovations@gmail.com.

 15. Shipping Policy

- Minimum shipping timeline: 2-3 business days.

- Maximum shipping timeline: 7-10 business days, depending on the location and product availability.

 16. Business Information

- Business Name: Hicup Innovations Pvt Ltd

- Email Address: hicupinnovations@gmail.com

- Contact Number: +91-9025416407

- Operating Address: 2/248, North middle colony street ,Velayuthapuram , Tenkasi -627846